How can we help?

I didn’t receive my ticket. What should I do?

I want to return my ticket. How do I do that?

I need to change my departure date. What should I do?

I made a mistake in my details when booking. How do I correct it?

How do I add baggage?

How Aviasales works

How our website works

How do I book a ticket?

Do I have to print my ticket?

I haven’t received an SMS message with a payment confirmation code. What should I do?

I didn’t receive my ticket. What should I do?

I made a mistake in my details when booking. How do I correct it?

I want to cancel additional services. How do I do that?

How do I check in for my flight online?

How early should I arrive at the airport?

How do I select seats for my flight?

How do I find a ticket including baggage?

How do I check the size and maximum weight allowance for baggage?

How do I add baggage if I’ve already bought a ticket?

How do I add baggage for just one passenger?

My baggage is lost. What should I do?

Where can I find the baggage allowances?

How do I buy a child ticket?

I already bought my ticket. How do I add a child to it?

I’m pregnant. Am I allowed to fly?

Do infants need a ticket?

What do I need to do to bring my pet with me?

I want to return my ticket. How do I do that?

I need to change my departure date. What should I do?

I missed my flight. What should I do?

I wasn’t allowed on the flight. What should I do?

How do I select tickets without layovers?

How long is my layover? Will I be on time?

If my plane is delayed and I miss my connection flight, what should I do?

Can I see the city on a long layover?

I’m on my layover and I don’t want to keep flying. Is that possible?

Why do different sellers sell the same ticket at different prices?

What do I do if the price is not the same as in the search results when I go to buy the ticket?

Do the prices in the app and on the website differ?

What do ticket prices comprise of?

Does Aviasales take a commission?